Support for your existing installation

Warranty &
service support.

Tell us what needs attention. Share your installation details and a few clear photos so our team can help with the next step.

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01Your details02The issue03Clear photos

How can we help?

Fields marked * are required. Order details are helpful if available.

Contact and installation details

Full name *Email address *Phone number *Order or invoice numberIf you have itStreet address *City *Postal code *Approximate installation dateMonth and year, if known

What needs attention

Product *Describe the issue *

Add photos

Include a full view and, if possible, a close-up. Check that each filename appears before submitting.

Photo showing the whole window or door *One image, up to 5 MB. JPG, PNG, WebP, HEIC or HEIF.Close-up of the problem (optional)One image, up to 5 MB. JPG, PNG, WebP, HEIC or HEIF.Additional photo or product label (optional)One image, up to 5 MB. JPG, PNG, WebP, HEIC or HEIF.

Up to 3 images, 5 MB each. If you cannot attach a photo, contact the office at (647) 800-6973 for help. Submission requests a review; it does not confirm warranty coverage or a service appointment.

Your details and photos will be emailed to the Optima office and Chris to review your service request. Please leave out unrelated personal information.

Helpful reading

Care for your home.

Care & maintenance

After the Storm: A Window, Door & Flashing Leak Checklist for GTA Homes ↗

Planning your project

How to Compare Window Replacement Quotes in Toronto ↗

Know your options

Vinyl vs. Fibreglass Windows: What Toronto Buyers Should Compare ↗

Warranty &service support.

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Warranty &
service support.